Last updated 28 October 2026.
Thank you for choosing Spanish Tiles & Sanitary Ware Ltd ("Spanish Tiles", "we", "us" or "our"), of P.O. Box 174, Arusha, Tanzania. We are committed to protecting your personal information and your right to privacy. Spanish Tiles is the data controller responsible for your personal information for the purposes of the Personal Data Protection Act, 2022 of the United Republic of Tanzania.
When you visit this website (the "Website") and, more generally, use any of our services, including our enquiry, quotation and catalogue forms, our showrooms and our communications by email, WhatsApp or telephone (together with the Website, the "Services"), you trust us with your personal information. This privacy notice explains what information we collect, how we use it, with whom we share it and what rights you have in relation to it.
This notice applies to all information collected through our Services, as well as any related sales, marketing or events. It does not apply to other websites that may be linked from the Website, which are governed by their own privacy policies. Please read this notice carefully. If there are any terms in it that you do not agree with, please discontinue use of our Services.
If you have any questions or concerns about this notice or our practices with regard to your personal information, please contact us at info@spanishtiles.co.tz.
In short: We collect the information you choose to give us, and some technical information is collected automatically when you visit the Website.
We collect personal information that you voluntarily provide to us when you request a quotation or our catalogue, book a showroom visit, send an enquiry, join our mailing list or otherwise contact us. The personal information we collect depends on the context of your interactions with us, the choices you make and the products and features you use, and may include:
Contact details. your name, email address, telephone or WhatsApp number, and town or city.
Project details. the products you are interested in, the quantities, colours and sizes you note, and details of your project such as its type, area, timing and delivery requirements.
Communications. the content of messages, photographs, measurements and drawings you send to us by email, WhatsApp or telephone.
This Website does not offer user accounts, logins or online payments, and we do not collect payment card details through it. All personal information that you provide to us must be true, complete and accurate, and you should tell us of any changes to it.
When you visit, use or navigate the Website, certain information is collected automatically. This information does not reveal your specific identity (such as your name or contact details) but may include:
Log and usage data. service-related, diagnostic and performance information that our servers record automatically, such as your IP address, browser type and settings, the date and time of your visit, the pages you view and the actions you take on the Website.
Device data. information about the computer, phone or tablet you use to access the Website, such as the device type, operating system, browser and internet service provider.
This information is needed mainly to maintain the security and operation of the Website and for our internal analytics and reporting.
When you add products to your quote list or compare tiles, that list is stored only in your own web browser (local storage) on your device. It is not sent to us unless you choose to include it in a quotation request or enquiry.
In short: We use your information to respond to your requests, to provide our products and services, to run our business and, where you agree, to send you ideas and offers.
We use your details to answer your request (a quotation, the catalogue or a visit). This is to streamline your shopping experience and to ensure you receive the products and advice best suited to what you need. We use the information we collect or receive for the following purposes:
To respond to your enquiries. to answer your questions, prepare and send quotations and send you our catalogue.
To provide our services. to arrange showroom visits, measuring, deliveries, installation and after-sales support, and to fulfil and manage your orders, returns and exchanges.
To direct your enquiry. to pass your request to the showroom and sales team best placed to assist you.
To send administrative information. to tell you about your quotation or order, and about changes to our terms, conditions and policies.
To request feedback. to ask for your views on our products, services and the Website.
To send marketing communications. where you have given your consent, to send you information about new arrivals, ideas and offers by email or WhatsApp (see section 5).
To protect our Services. to keep the Website and our systems safe and secure, including to detect and prevent fraud, abuse and automated misuse.
To comply with the law and enforce our terms. to keep appropriate business records, to meet our legal, accounting and regulatory obligations, to respond to lawful requests and to enforce our terms and conditions.
To improve our business. to analyse how the Website is used, identify trends and improve the Website, our products, our marketing and your experience. Where possible we use this information in aggregated form that does not identify you.
In short: We use your information because you asked us to, because we have a contract with you, because the law requires it, because it is in our legitimate business interests, or because you agreed.
Performance of a contract. where the processing is necessary to respond to and fulfil a request you have made, to take steps at your request before entering into a contract with you, or to perform a contract with you.
Consent. where you have given us consent to use your personal information for a specific purpose, such as receiving marketing. You may withdraw your consent at any time.
Legitimate interests. where the processing is reasonably necessary for our legitimate business interests, such as running and improving our business and protecting our Services, and those interests are not overridden by your rights.
Legal obligations. where we need to process or disclose your information to comply with applicable law, a court order, a lawful request from a public authority or other legal process.
Vital interests. where we believe it is necessary to investigate, prevent or take action regarding suspected fraud, illegal activity or a threat to the safety of any person.
In short: We do not sell your information. We share it only within Spanish Tiles, with service providers who help us, where the law requires it, or if our business changes hands.
Your information is used by Spanish Tiles and shared internally with the showroom and sales team best placed to assist you. We do not sell, rent or trade your personal information, and we do not share it with other companies for their own marketing purposes. We may share your information in the following situations:
Service providers. trusted providers who process information on our behalf, such as providers of email, messaging and website hosting services. They may only use it to provide those services to us.
Delivery and installation. where you have ordered delivery or installation, the contractors who carry out that work on our behalf, to the extent needed to do so.
Legal requirements. where we are required to do so by law, or to protect our rights, property or safety, or those of our customers or others.
Business transfers. in connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or part of our business.
In short: We send ideas and offers only if you tick the box, and you can stop them at any time.
Where you have given your consent, we may send you information about new arrivals, ideas and offers by email or WhatsApp. You may withdraw your consent at any time by replying STOP on WhatsApp, by using the unsubscribe link included in our marketing emails, or by emailing info@spanishtiles.co.tz.
If you unsubscribe, you will be removed from our marketing list. We may still contact you for non-marketing purposes, for example to respond to your requests or about a quotation or order. Withdrawing your consent does not affect any quotation or service you have requested.
In short: The Website stores your quote list on your own device, and some pages load content from other services that may set their own cookies.
This Website uses your browser's local storage to remember your quote list, your tile comparisons and similar preferences on your own device. This information stays on your device and you can clear it at any time using "Clear list" or your browser settings.
Some pages display content from other services, including maps from Google Maps, 3D tours from Matterport and fonts from Google Fonts. When this content loads, the relevant provider may receive your IP address and may set its own cookies in accordance with its own privacy policy.
Most web browsers are set to accept cookies by default. You can usually set your browser to remove or reject cookies. If you do so, some features of the Website may not work as intended.
In short: We keep your information for as long as necessary for the purposes in this notice, unless the law requires otherwise.
We keep your personal information only for as long as is necessary for the purposes described in this notice, including to respond to your request, to maintain appropriate business records and to comply with our legal, accounting, tax and regulatory obligations.
When we no longer have a legitimate business need to process your personal information, we will delete or anonymise it or, if this is not possible (for example, because it is held in backup archives), we will store it securely and isolate it from any further processing until deletion is possible.
In short: We protect your information with appropriate technical and organisational measures.
Your details are stored on password-protected systems that only our sales team can access, and the Website sends them over an encrypted connection. We take reasonable technical and organisational measures to protect your personal information against loss, misuse and unauthorised access, disclosure, alteration or destruction.
However, no electronic transmission over the internet or information storage technology can be guaranteed to be completely secure, and we cannot promise that unauthorised third parties will never be able to defeat our security. Although we will do our best to protect your personal information, you send it to us at your own risk, and you should only access the Website within a secure environment.
In short: No. The Website is intended for adults.
The Website is intended for adults planning building, renovation or interior projects. We do not knowingly collect personal information from, or market to, anyone under 18 years of age. If we learn that we have collected personal information from a person under 18, we will take reasonable steps to delete it promptly. If you become aware of any such information, please contact us at info@spanishtiles.co.tz.
In short: You can ask to see, correct or delete the information we hold about you, and to stop marketing.
Subject to applicable law, you can ask us to:
Access. tell you whether we hold personal information about you and give you a copy of it.
Correction. correct information that is inaccurate or incomplete.
Deletion. delete your information where we no longer need it or are not required to keep it.
Objection. stop using your information for marketing, or for other purposes where you have a right to object.
To make a request, please email info@spanishtiles.co.tz, or use the unsubscribe link in any newsletter we send you. We may need to confirm your identity before acting on your request, and we will respond within a reasonable time and in accordance with applicable law. We may keep some information where we need it to prevent fraud, resolve disputes, enforce our terms or comply with legal requirements.
Some web browsers include a Do-Not-Track ("DNT") setting that signals a preference not to have your online browsing monitored. No uniform standard for recognising DNT signals has been finalised, so the Website does not currently respond to them. If a standard that we must follow is adopted in the future, we will explain it in a revised version of this notice.
If you are not happy with how we handled your details, please tell us first. You can also complain to the relevant governing bodies.
In short: Yes. We update it as needed to reflect our practices and the law.
We may update this notice from time to time. The updated version will be shown by the "Last updated" date and will be effective as soon as it is published on this page. If we make material changes, we may tell you by posting a notice on the Website or by contacting you directly. We encourage you to review this notice regularly.
If you have questions or comments about this notice, you may email us at info@spanishtiles.co.tz or write to us at:
Spanish Tiles & Sanitary Ware Ltd, P.O. Box 174, Arusha, Tanzania.